Why can't I see my energy consumption in the app?

If you've recently signed up, or you can already see your consumption but some days are missing from your history, it's normal that your most recent consumption data isn't available yet.

The consumption information shown in the app depends on the data we receive from the company that manages your electricity meter (your distribution system operator, or DSO).

This information isn't updated in real time. It usually arrives a few days later, so it's normal if you can't see today's consumption yet.

If you've just activated your contract with Frank Energy, it may take more than a week before we receive your first consumption data. As soon as we receive it, it will automatically appear in the app and will continue to update regularly.

In most cases, you just need to wait a few days for the information to appear. If more time has passed and you still can't see any consumption data, please contact us so we can check that everything is working as expected.