Frank's cashback rules:
1. Cashback offers: From time to time we offer cashbacks. In addition to the specific conditions of the promotion, the following standard rules also apply.
2. New customers: A one-time cashback as a loyalty bonus applies exclusively to new customers of Frank Energie, unless otherwise stated in the specific promotion conditions. A new customer is someone who has not been a Frank customer for at least twelve consecutive months.
3. Non-combinable: A cashback cannot be combined with other current promotions, unless otherwise stated in the specific terms and conditions of the promotion.
4. Form of cashback: A cashback will always be an amount of trees or an amount in euros.
5. Display in the app: The cashbacks you are entitled to can be viewed in the app. Here you can also see the total amount or the amount of trees.
6. Choice of cashback type: If you have not made a choice or you have delayed in making a choice, we will pay you the cashback in euros as a reward.
7. Payment of cashback: A cashback is paid after the period specified in the specific terms and conditions of the promotion.
8. Outstanding invoices: Frank reserves the right not to pay (in full) a cashback if you have not paid your invoices on time during the term of your contract.
9. Offsetting debts: Frank reserves the right to offset a cashback against any outstanding debts.