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Our smart services
Our smart charge

Our smart charge

Trouble Shooting

Car and charger are supported, why doesn't my car charge smart yet?
Why is my car charging while the price of electricity is high?
Why doesn't my car charge at low/negative prices?
Why is my car not charging?
I can't get my car and charging station linked in the Frank app. What now?

Questions about costs and bonus

How are costs and savings calculated?
How does the bonus payment for smart charging work?
Is smart charging free?

Technical Questions

What happens if I change settings while a charging session is in progress?
My departure time is several days in the future, will there be optimal charging then?
Can I have different schedules for different days or is it the same deadline every day?
How can I be sure my car is fully charged on time?
I use my EV app to charge, can I use both Frank's app and my EV app?

General questions

Why am I not eligible for Smart Charging?
What if I need to charge my car at once?
What do I need to charge smart and how do I sign up?
How does Frank Energy ensure that my car always charges at the cheapest times?
What is Smart Charging?

Can I use smart charging with my type of car / charger?
Why is my electric vehicle not charging?
What happens if I change the configuration while a loading session is in progress?
What do I need to charge smart and how do I register?
Where can I charge smart?

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